Many real estate agents, brokers, and managers could profit from reading the book, "Checklist Manifesto", by Atul Gawande (Metropolitan Books, 209 pages). Gawande, a surgeon and already a best-selling author, addresses a problem that is common throughout a myriad of human endeavors ranging from surgery to flying to businesses and government. The problem is this: "the volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably." The solution, he argues, is frequently a very simple one. It is a checklist. [
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